Frequently asked questions
Quitlo is the first Churn Intelligence Platform specifically designed for B2B SaaS companies. It replaces traditional surveys, which often yield low response rates, with adaptive AI voice and text conversations that engage customers throughout their lifecycle. Quitlo automatically triggers AI conversations in five key areas: cancel flows to intercept churn, surveys for NPS/CSAT follow-ups, payment recovery outreach, onboarding check-ins, and win-back campaigns. This platform captures detailed insights into customer sentiment and churn reasons, delivering structured summaries to tools like Slack or Jira. Additionally, Quitlo offers a free tool called the 'Retention Deck' that quickly analyzes Stripe data to calculate potential 'Saveable MRR'.
Using Quitlo for customer retention provides several benefits for B2B SaaS companies. Firstly, it enhances customer engagement through personalized AI conversations, which can lead to higher response rates compared to traditional surveys. Secondly, it helps identify the real reasons behind customer churn by asking follow-up questions, allowing businesses to address issues proactively. The platform also streamlines communication by delivering insights directly to team collaboration tools like Slack or Jira, making it easier for teams to act on feedback. Lastly, the Retention Deck tool offers quick insights into potential revenue recovery, helping businesses focus on saving at-risk customers.
Quitlo significantly differs from traditional survey tools by utilizing adaptive AI technology to engage customers in real-time conversations rather than relying on static forms. Traditional surveys often suffer from low response rates and provide limited insights, typically resulting in one-word answers. In contrast, Quitlo's AI-driven approach captures detailed feedback and sentiment, allowing businesses to understand the nuances of customer experiences. This leads to more actionable insights and a better understanding of customer needs, ultimately improving retention strategies.

