Best IT Support Tools

Rallied AI is an advanced AI-powered technician designed specifically for Managed Service Providers (MSPs) that want to streamline their operations and eliminate repetitive IT support tasks. Instead of relying on human technicians to handle routine issues, Rallied connects directly to an organization’s entire technology stack and autonomously resolves Level 1 (L1) and Level 2 (L2) support tickets. This allows businesses to significantly reduce operational costs while enabling their most skilled engineers to focus on higher-value, strategic work. One of the most compelling aspects of Rallied is how naturally it integrates into existing workflows. Teams can interact with it through familiar communication platforms like Slack or Microsoft Teams, making it feel like a real coworker rather than a separate tool. Alternatively, it can work directly within a Professional Services Automation (PSA) system, handling tickets behind the scenes without requiring constant supervision. This flexibility ensures that MSPs can adopt Rallied without disrupting their current processes. Rallied is built to solve a common problem in growing MSPs: highly skilled engineers spending too much time on simple, repetitive tasks such as password resets, account unlocks, and permission changes. These tasks, while necessary, do not contribute to business growth and often consume valuable time that could be used for more complex projects. By automating these responsibilities, Rallied helps businesses recover lost productivity and improve overall efficiency. Beyond basic ticket resolution, Rallied also performs intelligent triage and dispatching. It communicates with end users to gather relevant information, categorizes issues based on urgency, and routes tickets to the appropriate technician when needed. Additionally, it can pull documentation from tools like IT Glue or Hudu, ensuring that every action is informed and accurate. This level of automation reduces human error and accelerates response times. Another powerful feature is its ability to manage onboarding and offboarding processes. From setting up new employee accounts and assigning licenses to revoking access for departing staff, Rallied can execute complex workflows from a single request. It integrates with a wide range of platforms, including Microsoft 365, Entra ID, Okta, Google Workspace, and various RMM and PSA tools, making it a comprehensive solution for IT operations. The implementation process is designed to be fast and straightforward. After an initial kickoff call to map the company’s systems, Rallied can be connected and deployed within the same week. A 30-day trial period includes support from an engineer who helps customize integrations and refine workflows. Unlike many competing AI tools, Rallied does not require months of setup or a dedicated administrator to maintain it. Ultimately, Rallied stands out because it doesn’t just suggest solutions—it takes action. It executes tasks, communicates with users, and closes tickets automatically. This practical approach allows MSPs to save dozens of hours each month, reduce costs, and scale their operations more effectively, all while maintaining high-quality service for their clients.