Backreply
Your support team lives in Slack, but customer conversations live in Intercom. Backreply bridges the two: customers message through Intercom, your team responds from Slack, and replies sync back instantly. Key features: — Reply from Slack: Respond to conversations in Slack threads with full formatting and attachments. Messages sync to Intercom in real time. — Smart routing: Route conversations to Slack channels based on tags, team assignments, or assignees. VIP customers go to #vip-support, billing goes to #billing — automatically. — One-click actions: Assign, add notes, view customer details, and close tickets using buttons in Slack, all synced back to Intercom. — Seat-saver collaboration: Loop in engineers or founders without buying Intercom seats. Anyone in the channel can help resolve issues. — Smart notifications: Get nudged when customers are waiting. Follow-ups never get buried in threads. Setup takes minutes via OAuth. No code required.
Reviews
Reviewed on 2/6/2026
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Backreply is a tool designed to bridge the gap between customer conversations in Intercom and support teams operating in Slack. It allows support teams to respond to customer messages directly from Slack while ensuring that all replies sync back to Intercom in real time.
Backreply offers several key features including the ability to reply from Slack with full formatting and attachments, smart routing of conversations to specific Slack channels, one-click actions for managing customer interactions, seat-saver collaboration for involving team members without needing additional Intercom seats, and smart notifications to ensure timely follow-ups.
Backreply improves customer support by allowing support teams to manage customer conversations more efficiently. By integrating Slack and Intercom, teams can respond quickly and effectively, ensuring that no customer inquiries are missed and that follow-ups are timely.
Currently, there are no user-generated pros and cons available for Backreply. However, its integration of Slack and Intercom is a significant advantage for teams looking to streamline their customer support processes.
Setting up Backreply is quick and easy, taking just a few minutes via OAuth with no coding required. This makes it accessible for teams looking to enhance their customer support without extensive technical resources.